Public Offer

Vetplan (the “Company”), registered in the Republic of Uzbekistan, offers veterinarians to enter into an agreement on the terms below. This document is a public offer and contains all essential terms of the agreement.

1. Definitions

1.1. Platform (Website) means the Vetplan software available online on the Company's website. The Platform allows the Contractor to receive Orders, work with Clients and track Order status. All exclusive rights to the Platform belong to the Company.

1.2. Client means a person of full legal capacity aged 18 or over who requests veterinary care through the Platform or by phone.

1.3. Order means a Client's request for veterinary services made available to the Contractor on the Platform.

1.4. Contractor means an individual of full legal capacity aged 18 or over, a sole proprietor or a legal entity that receives Orders and provides veterinary services to Clients.

1.5. Order Price means the price of services agreed between the Contractor and the Client, in US dollars.

1.6. Privacy Policy means the document on personal data processing published on the Website.

2. Acceptance, amendment and termination

2.1. The offer is accepted by any of the following actions of the Contractor: registering a personal account; sending contact details to the Company with confirmation of agreement with the offer; paying the license fee.

2.2. The agreement is concluded when the Company receives information on acceptance.

2.3. The offer is valid from its publication on the Website until withdrawn. The Company may amend or withdraw the offer at any time. Amendments take effect upon publication unless another date is stated, and apply to agreements already concluded.

2.4. If the Contractor disagrees with the amendments, the Contractor may terminate the agreement. If the Contractor does not give written notice of termination within 30 days of publication, or continues to use the Platform, the amendments are deemed accepted.

2.5. The Contractor may terminate the agreement by giving the Company at least 30 calendar days' written notice.

2.6. The Company may terminate the agreement by written notice to the Contractor. The agreement ends when the notice is received.

2.7. Payment obligations arising before termination remain in force until fully performed.

3. Subject of the agreement

3.1. The Company grants the Contractor, for a fee, the right to use the Platform (a simple non-exclusive license) via remote online access, and the Contractor pays the license fee.

3.2. This is a license agreement. The Company does not provide services to the Contractor; Orders become available to the Contractor through the Platform's features.

3.3. The right of use is granted worldwide for the term of the agreement. The Contractor may use the Platform only for its intended purpose and may not transfer, copy or modify it.

3.4. The Contractor pays the fee on the basis of invoices issued by the Company.

3.5. The Company does not provide veterinary services and is not a party to the relationship between the Contractor and the Client. The Contractor is not an employee of the Company.

3.6. The Company may assign its rights and obligations under the agreement to third parties.

4. Representations and consents

4.1. Each party represents that it has all rights and authority to enter into the agreement.

4.2. The Platform is provided “as is”. The Company gives no warranties other than those expressly stated in the offer and is not liable if the Platform cannot be used for reasons beyond its control, including incompatibility with the Contractor's equipment.

4.3. The Contractor confirms that the Contractor:

1. has read the offer and understands its consequences;
2. knows the Company's name and country of registration (the Republic of Uzbekistan);
3. has the right to provide the information given to the Company, including information about third parties;
4. holds the documents permitting them to stay and provide veterinary services where they work;
5. provides accurate and up-to-date information;
6. enters into the agreement voluntarily.

4.4. The Contractor consents to the Company:

1. processing the Contractor's personal data under the Privacy Policy;
2. publishing the Contractor's profile (name, education, qualifications, experience, photo, schedule) on the websites of the Company and its partners to attract Clients, and in advertising materials;
3. sharing the Contractor's name and phone number with Clients as part of the Platform's operation;
4. sending messages by SMS, email, messengers and push notifications, including promotional ones;
5. combining information obtained under the agreement with other information about interactions with the Contractor.

5. Rights and obligations

5.1. The Company may:

1. change and delete information on the Platform without notice;
2. request and verify documents confirming the Contractor's identity and qualifications;
3. suspend access to the Platform if information is inaccurate or in doubt, until it is confirmed;
4. temporarily suspend the Platform for technical reasons;
5. record phone calls with the Contractor;
6. send the Contractor information about the Company, the Platform and partners' products;
7. restrict access to information on the Platform;
8. refuse access to the Platform at any time at its own discretion and without giving reasons.

5.2. The Company shall: keep the Platform running except for reasons beyond its control; comply with the Privacy Policy; give the Contractor access to Orders on the Platform after a successful application and interview; notify the Contractor of amendments to the agreement.

5.3. The Contractor may: receive information about Orders; inform the Company of conflicts with Clients so they can be resolved.

5.4. The Contractor shall:

1. comply with the agreement;
2. not use scripts or programs to collect data from the Platform;
3. not attempt to access other users' accounts;
4. provide accurate, complete and true information about themselves and their professional activity;
5. pay the license fee in full and on time;
6. report any change of contact details within 14 calendar days;
7. notify the Company of each completed Order and its price within 60 minutes of completion, via the Platform, Telegram, email or phone;
8. report early termination of work on an Order within 24 hours and provide details on request;
9. not publish information that violates the law or the rights of third parties;
10. not interfere with the Platform's operation;
11. perform Orders personally and not transfer them to third parties;
12. not use the Company's resources in bad faith;
13. upon termination, pay the fee for all completed Orders;
14. not share login credentials with third parties;
15. compensate the Company for losses caused by breach of the agreement.

6. Fees and payment

6.1. The license fee for the right to use the Platform is 50% of the price of each completed Order.

6.2. Payment is made in US dollars to the details provided by the Company, including by bank card on the Website's payment page.

6.3. Payment is due within 24 hours of the invoice.

6.4. If the Contractor pays through third parties (banks, payment services), their fees and actions are the Contractor's responsibility.

6.5. Payment is deemed received when credited to the Company's account or when the payment system confirms it.

6.6. The Company does not accept cash.

6.7. Amounts paid by mistake (duplicate payment, payment for an uncompleted Order, technical error) are refunded at the Contractor's request sent to vlc_help@proton.me within 10 business days, using the original payment method.

7. Contractor's report

7.1. The Contractor keeps a report of completed Orders throughout the agreement. The reporting period is a calendar month.

7.2. The report states the Contractor's name, Order number and date, Order price and the total number of completed Orders.

7.3. The Contractor submits the report within 1 business day of the Company's request. The report must be complete and accurate.

7.4. Failure to submit the report is a material breach. If the report contains false or incorrect data, the Company may correct it unilaterally.

8. Liability

8.1. The Company may remove from the Platform any information that breaches the agreement or that it considers unacceptable.

8.2. The Company is not liable for the actions of Clients or third parties, does not guarantee that Clients will meet their obligations and is not responsible for the quality or results of the Contractor's services.

8.3. The Company is not liable for the Contractor's indirect losses, including lost profit, income or reputation.

8.4. For late payment the Company may charge a penalty of 0.1% of the overdue amount per day, up to 30% of that amount.

8.5. For inaccurate information in the report: a fine of 20% of the license fee under the previous period's report, payable within 5 business days of the demand.

8.6. For transferring an Order to a third party: a penalty of 50% of that Order's price.

8.7. For inaccurate personal information, late payment or failure to report a change of contact details: a fine of 10% of the license fee under the previous period's report, payable within 5 business days of the demand.

8.8. In any other case where the Company is found liable, its total liability is limited to an amount equivalent to EUR 100.

8.9. Neither party is liable for non-performance caused by force majeure if it promptly notified the other party in writing. Without such notice, force majeure cannot be relied on.

9. Contractor's duty to check information before a visit

9.1. Before each visit, the Contractor checks on their own:

• the Order details: address, time, the animal and symptoms, and confirms them with the Client;
• that they hold valid documents allowing them to provide veterinary services in that place;
• the rules on veterinary drugs, procedures and records that apply where they work;
• any changes to the Order made by the Client after it was accepted.

9.2. The Company is not liable for consequences of the Contractor's failure to check this information.

10. Governing law and disputes

10.1. The agreement is governed by the law of the Republic of Uzbekistan.

10.2. Disputes are first resolved through negotiation. A dispute not settled within one calendar month is referred to the competent court of the Republic of Uzbekistan at the Company's location.

10.3. The appendices published on the Website (Privacy Policy, Consent to Personal Data Processing) form part of the offer.

10.4. If any provision is held invalid, the remaining provisions stay in force.

11. Communications

11.1. Notices are legally binding when sent: to registered addresses; via electronic document exchange; through the Platform; via Telegram; by email, from the Contractor's address given at registration, and from the Company's address vlc_help@proton.me.

11.2. Such notices are equivalent to documents in simple written form.

11.3. The personal account on the Platform is the main channel of communication. The Company is not liable for delays or non-delivery of messages by email, SMS, phone or other channels.

11.4. The Contractor bears the risk of not receiving notices, including due to a wrong email address or refusal to read them. Notices sent to the address given by the Contractor are deemed received.