Refund Policy

Last updated: September 2026

1. Subscription cancellations

You may cancel your Vetplan subscription at any time. Cancellation stops future billing but does not automatically refund the current billing period.

2. Refund eligibility

If you believe you were charged in error, or experienced a service issue that prevented reasonable use of the platform, contact us within 14 days of the charge. We review each request individually.

3. How refunds are processed

Approved refunds are returned to the original payment method through our payment provider. Processing time depends on your bank or card issuer, typically 5–10 business days.

4. Non-refundable situations

We do not provide refunds for partial billing periods after normal use of the Service, or for accounts suspended due to a violation of our Terms of Service.

5. Contact

To request a refund, use our contact page with your account email and the date of the charge.